# Sub-Account Information

Hello Warrior, welcome to LorenciaMU. In this guide, we will teach you how the Account and Sub-Account system works and guide you through your first access to our server.

{% hint style="info" %} After creating your account and confirming it, log in and access the dashboard. {% endhint %}

{% hint style="info" %} On your first login, you will be taken to this screen and you must create your first sub-account to unlock access to the dashboard. {% endhint %}

{% hint style="info" %} Inside the dashboard, you can press the \[+] button to create new sub-accounts. {% endhint %}

## F.A.Q Accounts and sub-accounts {% hint style="info" %}

Web Account:

Used for website and management purposes only — it does not log into the game.
All donations are linked to your Web Account. You can freely distribute your donation credits among your Sub-Accounts.

The Dashboard allows you to manage all your Sub-Accounts in one place, including access to available services and tools provided by our server.

Sub Account:
Your sub-account is used to log into the game.

Reward Quest Web:

Redeemed item rewards are sent to your Gremory Case. just press [K] inside the game.

Vote Reward:

Rewards for votes will be sent once every 12h. Even if you try to vote more times, you will not receive a reward. We would like to thank you for your votes, this will help the server.

Vip Information:

You can buy different VIPs for your Sub-Account. With only 1 VIP at a time on different accounts, if the VIP cancels, a fee will be charged in credits for the time used and the remaining time will be refunded in credits.

I didn't receive my credits:

Credits are added automatically after payment confirmation. In case of delay in delivery, the reasons lie with your bank. Contact our Facebook/Web/Discord support and we will resolve the issue for you.

Change Class:

This service is used to change your class to any other. Items are not exchanged.

Change Password:

There are 2 types of password change.

1- Change web password for web account only.
2- Change game password only for sub-account to log in to the game.

Change Email:

This service is disabled and we will not exchange emails after registration.

{% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guides.lorenciamu.com/lorenciamu-starter/sub-account-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.